Comprehensive Corporate Governance: Master Terms & Conditions of Service & Privacy Policy

ARDENT MOBILITY SERVICES

IMPORTANT LEGAL NOTICE: Please review this document in its entirety. This document constitutes a legally binding agreement governing non-emergency medical transportation services, patient transfers, and information handling protocols.

PART I: TERMS AND CONDITIONS OF SERVICE

These Terms and Conditions of Service ("Terms") govern the provision of all non-emergency medical transportation (NEMT) services by Ardent Mobility Services ("Company", "we", "us", or "our") to patients, clients, hospital discharge planners, facilities, and any authorized representatives or caregivers (collectively referred to as "Client", "Passenger", "you", or "your"). By scheduling, booking, or accepting transportation services from the Company, you explicitly agree to be bound by these Terms.

1. Scope of Operations and Point-to-Point Logistics

The Company operates under local, state, and federal NEMT rules to provide safe, specialized transit from point-oforigin ("Point A") to point-of-destination ("Point B"). This specialized service explicitly accommodates home care patients, post-surgical hospital discharge transitions, and structural placements or evaluations organized by, through, or independent of Ardent Senior Placement. The Company operates as an independent service link and does not assume clinical responsibility for placement decisions.

2. Medical Stability Disclosure & Passenger Verification Obligations

Accurate presentation of medical stability is required at the time of booking. The booking party, facility case worker, or caregiver must transparently specify all physical constraints, including but not limited to: ambulatory limits, bariatric requirements, motorized or manual wheelchair dimensions, continuous oxygen concentrator requirements, or known behavioral diagnoses. The Company reserves the right to cancel or abort service at any point if the passenger's clinical presentation differs significantly from the initial booking intake or demands a tier of clinical oversight exceeding NEMT licensure limits.

3. Right of Refusal and On-Site Safety Cancellations

Company transport operators maintain autonomous on-site authority to refuse transit to any individual if:

• The individual presents symptoms of an unstable, evolving, or acute medical emergency.

• Physical infrastructure at the origin or destination poses immediate occupational safety risks to the operator or passenger.

• The passenger exhibits physically aggressive, highly volatile, or verbally abusive behavior threatening vehicle control.

Cancellations enforced due to structural non-disclosure, inaccurate medical assessments, or hostile behavior remain fully billable at the designated base rate plus any accrued dry-run operational surcharges.

4. Limitation of Liability and Structural Damages Cap

TO THE MAXIMUM EXTENT ALLOWABLE BY LAW, IN NO EVENT SHALL ARDENT MOBILITY SERVICES, ITS OFFICERS, DIRECTORS, INVESTORS, EMPLOYEES, AFFILIATES, OR SISTER OPERATING CORPS (INCLUDING BUT NOT LIMITED TO ARDENT SENIOR PLACEMENT) BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, ARISING OUT OF TRANSIT DELAYS, TRAFFIC INCIDENTS, MECHANICAL MALFUNCTIONS, FORCE MAJEURE ACTS, OR NATURAL HEALTH FLUCTUATIONS OCCURRING DURING PROPER TRANSIT. THE TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF A SINGLE TRANSIT LOGISTICAL INTAKE SHALL NOT EXCEED THE TOTAL CASH VALUE PAID BY THE CUSTOMER FOR THAT SPECIFIC TRANSACTIONAL RECORD.

5. Indemnification Framework

The Client, their estate, executors, or authorized agency planners agree to fully indemnify, defend, and hold harmless Ardent Mobility Services and its affiliates against any legal claims, liabilities, damages, or attorney fees arising out of the passenger's failure to follow driver instructions, unfastening safety restraints during movement, concealing active infectious or severe conditions during booking, or structural negligence by third-party facilities or caretakers.

7. Statutory Compliance, Governing Law, and Arbitration

These Terms shall be interpreted under the laws of the operating state, without regard to conflicts of law provisions. Any legal controversy, dispute, or claim arising out of or relating to these services shall be settled via final and binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules, rather than in a court of law.

PART II: PRIVACY POLICY & PATIENT DATA SAFEKEEPING

Ardent Mobility Services highly respects the confidentiality of personal and health data. Because our business intersects with healthcare entities, hospitals, and long-term senior care facilities, we manage patient information in compliance with the relevant provisions of the Health Insurance Portability and Accountability Act (HIPAA), the Health Information Technology for Economic and Clinical Health (HITECH) Act, and applicable state-level privacy statutes.

1. Classification of Collected Information

To safely execute point-to-point NEMT transport and process related billing, the Company collects:

• Personally Identifiable Information (PII): Full legal name, date of birth, biological sex, phone numbers, home addresses, billing addresses, and emergency contact details.

• Protected Health Information (PHI): Discharging facility names, destination locations, mobility categories (wheelchair, stretcher, ambulatory), basic diagnosis codes relative to transport positioning, oxygen usage rates, and specialized handling instructions.

2. Permitted Uses of Collected Data

Information is collected strictly for operational, clinical handoff, and accounting functions, including:

• Routing and optimization of wheelchair-accessible or ambulatory vehicles.

• Verifying readiness and discharge clearance with hospital staff or facility coordinators.

• Secure processing of private payments, invoicing, or processing commercial insurance claims.

• Operational coordination with Ardent Senior Placement to ensure safe alignment of placement arrival times.

3. Data Sharing, Confidentiality, and Restrictions

The Company does not sell, rent, monetize, or distribute personal or health profiles to third-party marketing networks under any circumstance. Information sharing is strictly confined to:

• Continuity of Care: Necessary data transmission to Ardent Senior Placement, home health aides, receiving nursing structures, or emergency medical services.

• Statutory Mandates: Documented responses to valid judicial orders, state health department audits, or law enforcement subpoenas.

• Business Associate Agreements (BAAs): Secure transmission to core technical dispatch, billing platforms, or cloud servers that maintain fully executed BAAs mirroring HIPAA security standards.

4. Security Protocols and Technical Safeguards

The Company deploys reasonable administrative, physical, and technical measures to shield data from unauthorized access or disclosure:

• Transport manifolds and scheduling applications run on encrypted, password-protected mobile hardware.

• Personnel records and medical intakes are stored on secured, encrypted cloud-based servers with role-based access restrictions.

• All driving staff and coordinators complete structural training regarding patient privacy, standard HIPAA guidelines, and safe storage of printed manifests.

5. Individuals' Rights under Privacy Regulations

Passengers or their legally appointed powers of attorney maintain the right to inspect their transport history logs, request amendments to inaccurate clerical data, or request an accounting of disclosures made outside routine operations. Requests must be submitted in writing to the Company’s dedicated Privacy Coordinator at: info@ardentmobility.com.

6. Operational Relationship with Ardent Senior Placement

While Ardent Mobility Services coordinates closely with Ardent Senior Placement to fulfill patient transitions, both companies operate as separate legal entities. Ardent Mobility Services operates strictly as an autonomous transportation carrier and assumes zero liability for long-term care decisions, facility placement assessments, clinical diagnoses, or care disputes involving Ardent Senior Placement.